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To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Please realize that we make a sincere attempt to see each client on time. However, emergency cases always receive top priority, which is why occasionally we may run a little bit behind. Your understanding is appreciated.
Patient Arrival Policy
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering our reception area.
For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, and personal checks. For clients needing additional credit options, we offer Care Credit, which is a special medical credit card that you can usually get right over the phone. Frequently Care Credit offers interest free options for six months. Ask our receptionist for details.